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You must be 21 years of age or older to enter this site. All products are for research use only and not intended for human consumption.

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Data Integrity · Researcher Confidentiality

Privacy Policy

Our commitment to protecting your personal information and handling your data with full transparency.

Last Updated: June 2026
01

Introduction

Prime 9 Labs ("Prime 9 Labs," "we," "us," or "our") is committed to protecting the privacy of every researcher and customer who interacts with our platform. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit prime9labs.com (the "Site") or use any of our services (the "Services").

By accessing our Site or placing an order, you acknowledge that you have read and agree to the terms set forth in this Privacy Policy. If you do not agree, please discontinue use of the Site.

02

Data Collection

We collect only the information required to process your orders, communicate with you, and maintain a secure and functional website. This includes:

  • Contact Information: Full name, email address, phone number, and billing or shipping address.
  • Order Information: Items purchased, order history, and payment confirmation records.
  • Account Data (if applicable): Username and encrypted password if you create an account.
  • Communications: Any information you voluntarily share when contacting our support team.

Automatically Collected Data. When you visit our Site, certain technical information is collected automatically, including your IP address, browser type, device type, and general usage patterns. This data is used solely to ensure the Site performs reliably and securely — never for advertising or behavioral profiling.

Payment Data. All payment transactions are handled by trusted third-party processors. Prime 9 Labs does not store, view, or have access to full payment card numbers at any point.

03

How We Use Your Information

We use the information we collect strictly for legitimate operational purposes:

  • Processing, fulfilling, and shipping your orders.
  • Communicating order confirmations, shipping updates, and support responses.
  • Maintaining and improving the performance and security of our Site.
  • Detecting and preventing fraudulent or unauthorized activity.
  • Complying with applicable laws and regulatory requirements.

We do not sell, rent, trade, or share your personal data with third parties for marketing, advertising, or commercial gain of any kind. Your information is used solely to operate our business and serve you.

04

Cookies & Tracking

Our Site uses only essential functional cookies — the minimum required to keep the Site working correctly. These include cookies that maintain your shopping cart session and remember your login state.

We do not deploy advertising cookies, behavioral tracking scripts, or third-party data-sharing pixels. You can disable cookies at any time through your browser settings, though certain features such as the cart may not function as expected.

05

How We Share Information

Your personal information is only disclosed to third parties when strictly necessary to complete a transaction or satisfy a legal obligation:

  • Fulfillment Partners: Shipping carriers and logistics providers receive your name and address to deliver your order.
  • Payment Processors: Secure payment processors handle transaction data under their own privacy and security frameworks.
  • Hosting & Infrastructure: Website hosting providers that power the technical infrastructure of our Site.
  • Legal Requirements: When required by law, court order, or to protect the safety and rights of Prime 9 Labs or others.

We never share data with advertisers, data brokers, or any party whose purpose is unrelated to completing your transaction.

06

Data Security

We apply industry-standard security measures to protect your information, including SSL/TLS encryption for all data in transit, secure server environments, and strict internal access controls. Only authorized personnel with a legitimate need access customer data.

While we maintain rigorous safeguards, no digital system is completely immune to risk. We encourage you to keep your account credentials confidential and to contact us immediately if you suspect any unauthorized access to your account.

07

Data Retention

We retain your personal information only for as long as it is necessary to:

  • Complete and maintain records of your transactions.
  • Satisfy applicable tax, accounting, or legal obligations.
  • Resolve any disputes that may arise from a transaction.

Once your data is no longer required for these purposes, it is securely deleted or permanently anonymized.

08

Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

  • Request access to the personal data we hold about you.
  • Request correction of any inaccurate or incomplete information.
  • Request deletion of your personal data, subject to legal obligations.
  • Object to or request restrictions on how we process your data.
  • Receive a portable copy of your data in a structured, machine-readable format.

To exercise any of the above rights, contact us directly using the information in Section 12. We will respond promptly and in accordance with all applicable privacy laws.

09

Minors

Our products are intended exclusively for qualified research professionals aged 21 and older. We do not knowingly collect, solicit, or retain personal information from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, that information will be deleted immediately. If you believe a minor has submitted information to us, please contact us right away.

10

International Data Transfers

Prime 9 Labs is based in the United States. If you are accessing our Site from outside the U.S., please be aware that your information may be transferred to and processed in the United States, which may have different data protection standards than your home country. By using our Services, you consent to this transfer. We take appropriate steps to ensure any cross-border transfers are handled in compliance with applicable privacy regulations.

11

Changes to This Policy

We reserve the right to update or revise this Privacy Policy at any time. When changes are made, the revised policy will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Your continued use of our Site after any modifications constitutes your acceptance of the updated policy.

12

Contact Us

If you have questions, concerns, or requests relating to your personal data or this Privacy Policy, please reach out to us directly. We are committed to addressing all inquiries promptly.

Prime 9 Labs

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